The reservation can be made online from the reservations tab of our website, or by contacting us directly by phone / whatsApp [+34]683315413, by email email@example.com or any other means. The reservation will be made effective by means of a single payment and a deposit of 50% of the total cost of the stay, it can be made by bank transfer or by credit card, once we receive the payment the reservation will be confirmed. To receive our bank details, contact us.
15 days before handing over the keys, the rest of the payment will be in full.
The payment and deposit given on account does not imply the payment of any day in advance, rather it is a payment for the reservation of the total of days of stay as confirmed by La Torre de Can Puig, which will take into account the payment of the total stay. That is, the stay shall be considered as an indivisible whole.
If the client, for any reason, renounces to enjoy any of the reserved days, he will not have the right to a refund of the amount theoretically corresponding to for those nights.
If a cancellation occurs, the client will have to compensate the hotelier for the cancellation of the contract, in respect of the damage caused in the case of non-compliance by the client, according to the conditions of our cancellation policy.
CANCELLATION OF RESERVATION
The cancellation conditions of the reservation are as detailed below:
The client has the right to cancel his reservation at any time. However, the property reserves the right to retain, as compensation for damages caused, the following percentage of the advance payment of the reservation:
- If the cancellation is made at least 30 days or more in advance, the reservation will be returned in full. 0% retention of the amount paid
- If the cancellation occurs between 15 and 30 days before the date of the beginning of the stay, 50% of the amount paid will be refunded
- If the cancellation is made less than 15 days in advance, no amount will be refunded, and 100% retention of the amount paid will apply
When possible, instead of retaining the amount paid, the property reserves the option to provide a gift voucher for the amount of the reservation, or accept to change the reservation dates according to availability. In any case, from the management of La Torre de Can Puig, and as far as possible, we will always try to find the solution that is the least neagtive for both parties.
Refund will be made by the same method with which the payment was made.
We process the refund instantly so that our customers receive it in their account immediately. The money is usually credited to the account within 5-10 business days depending on the bank.